International Patient Services

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Share your basic details, medical questions and available reports. Our international patient services team will guide the next steps.

Dedicated hotline

400-819-6622

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ABOUT PARKWAY SHANGHAI

Precision Care, Warmly Delivered

Parkway Shanghai is part of IHH Healthcare, one of the leading multinational healthcare providers, operating 190 healthcare facilities including 89 hospitals across 10 countries.

Established in 2004, Parkway Shanghai was among the earliest foreign healthcare providers to enter the Chinese market, and has since developed an established presence in Shanghai serving both international and local patients.

Today, Parkway Shanghai offers a wide range of medical services through its network, including Parkway Shanghai Hospital, Parkway MediCentre Xintiandi, Parkway Medical and Dental Clinic Biyun, and Parkway Medical Clinic Gubei.

Our facilities provide a full spectrum of multidisciplinary care, from primary care and specialist consultations to complex surgery and rehabilitation. With over 40 clinical departments, including general practice, orthopaedics, surgery, and paediatrics, we are fully-equipped to support diverse healthcare needs for both local and international patients.

Parkway is a trusted healthcare brand originating from Singapore under IHH Healthcare, recognised for its commitment to quality, patient safety and international standard of care. In Shanghai, this legacy continues through Parkway Shanghai, delivering the same level of trusted care to both local and international communities.

60+

Insurance providers
14

Nationalities Represented by Our Medical Team
40+

Medical specialties
300+

Top experts

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SERVICES & SPECIALTIES

Premium Medical Services

Parkway offers a diverse and comprehensive range of premium medical services, including both outpatient and inpatient care for children and adults.

OUR DOCTORS

Specialists from 14 Countries in 10 Languages

Our medical team brings together decades of globally trained expertise in managing complex and critical conditions.

View all doctors

NEWS & PATIENT STORIES

Experiences from International Patients Receiving Care in Shanghai

- Visa-Free Policies Fuel New Trend in Medical Tourism: International Patients Praise Parkway in Shanghai
- A Cross-border Emergency Response for Acute Pancreatitis: How Parkway Creates a 'Lifeline Network'

OUR INSURANCE PARTNERS

Direct Billing with 60+ Providers

As each insurance company and policy differs, we work closely together with you to establish your coverage and bill your insurance company for the amount covered. Our direct billing process is specifically designed to save time and reduce hassle for our patients.

SHANGHAI NETWORK

Parkway Locations in Shanghai

Choose the most convenient Parkway facility for consultation, treatment, follow-up care and dental services.

Parkway Shanghai Hospital
- （86 21）33591588
- No.1172 Jile Road, Minhang District, Shanghai
- Outpatient Service Hour
  Mon-Sun: 8:30-17:30
  Specialized disease outpatient hour
  Mon-Fri: 8:00-20:30
  Sat-Sun: 8:00-17:30
Parkway MediCentre Xintiandi
- Outpatient and Surgery
  （86 21）60691599
  Health Management & Visa Center
  （86 21）60691588
- 3F,No. 138 Middle Huaihai Road, Huangpu District, Shanghai (Navigate to the East Gate of Shanghai Plaza,elevator near Longmen Road)
- Outpatient and Surgery
  Mon - Sun: 8:00 - 20:00
  Health Management & Visa Center:
  Mon - Sun: 8:30 - 17:00
Parkway Medical & Dental Clinic Biyun
- Medical contact number
  （86 21）50314656
- 997, Biyun Road, Pudong Jinqiao, Shanghai
- Mon -Fri: 08:00-20:00
  Sat -Sun: 08:30 - 18:00
Parkway Medical Clinic Gubei
- Medical contact number
  （86 21）62281819
- 2F, No. 776, Huangjincheng Avenue, Changning District,Shanghai
- Mon -Fri: 08:30-19:00
  Sat -Sun: 09:00 -17:00

FAQ

International Patient Guide

Quick answers for international patients preparing an enquiry or confirmed appointment.

How to make an enquiry

Fill in the Inquiry Form above or contact our dedicated International Patient Services team: 400-819-6622
What happens after appointment confirmation

• Pre-arrival coordination: We confirm your appointment schedule, estimated costs, and arrange interpreter services if needed
• Medical records review: Our team reviews any uploaded reports and coordinates with relevant specialists
• Arrival and registration: Dedicated international patient reception with streamlined check-in process
What to prepare before arrival

• Valid passport and visa (if required for medical travel)
• Prior medical records, imaging, and current medication list (translated to English or Chinese if possible)
• Insurance card and policy details (for direct billing verification)
• List of questions or health concerns for your specialist
Payment

• Cash (RMB)
• Major international credit cards (Visa, MasterCard, American Express)
• Alipay and Wechat Pay
International insurance acceptance / process

Parkway offers direct billing services for more than 60 domestic and international insurance providers. Our direct billing process is specifically designed to save time and reduce hassle for our patients.
Whether pre authorisation is required

This depends on your insurance provider's specific guidelines. We recommend contacting your insurance company in advance to confirm whether pre-authorisation is needed for your planned treatment or procedure.
After your appointment (for verify and consideration)

•Medical reports can be provided in English upon request
•Follow-up consultations may be arranged remotely where appropriate
•Coordination with your home country doctor can be supported if needed